How do i add an xfinity pod

First, if you are using your own router for Xfinity service and don’t want to pay the monthly fee for an Xfinity Gateway, you can’t use the Gen 2 xFi Pods. When you install the Xfinity Gen 2 ...

How do i add an xfinity pod. When it comes to doing laundry, convenience and effectiveness are key factors that many people consider. With the rise of innovative laundry products, consumers now have more optio...

Availability and price. Storm-Ready WiFi is available to eligible Xfinity Internet customers. Ethernet passive optical network (EPON) Fiber-to-the-Unit customers are excluded. If you rent an XB7 or XB8 Gateway, you can add Storm-Ready WiFi for $7 per month for 36 months or a one-time payment of $252. There is no monthly reoccurring charge.

Jan 27, 2022 · 2 years ago. Hi, I appear to have an XB7 Xfi gateway (model TG4482A). I'm trying to add gen 1 Xfi pods via the Xfinity app but none of the three pods I have will come online. I make it through the first two steps but on the 3rd step when they're attempting to come online they never do. I've unplugged each one and plugged it back in with no luck. I have two Xfinity accounts. At one we changed from gen 1 to gen 2 pods. I want to use my gen 1 pods at the other house that still has gen 1 pods. Do I need to reset them to move? Or remove them from the other house? I don’t see then at the priginal house and they don’t work at the second house.Essentially you would need one router connected to the modem via Ethernet, and a 2nd router also connected to the modem via Ethernet. Where the problem comes in, these devices are going to fight for the best signal, and potentially ruin the signal entirely. Currently, our accounts only support one Modem/Gateway at a time.Activate xfi pods not showi... U. user_2a4318. Visitor. •. 4 Messages. Saturday, May 27th, 2023 2:03 AM. Closed. Activate xfi pods not showing up on …Apr 7, 2022 ... Once you're in the app, go to the "Connect" section and scrolling down to the "Devices" section. The connection type is listed under the dev...Yes, Eero can work with Xfinity. Eero has built-in compatibility with various internet service providers, including Xfinity. You can connect your Eero system to your Xfinity modem and enjoy seamless and reliable Wi-Fi coverage throughout your home. Eero is compatible with most Xfinity modems, including the popular models Xfinity xFi Gateway and ...

Hello Inverness183 and welcome, If you are referring to linking business accounts into your only registered business class portal account, here are the instructions to do so . Please be advised that you can ONLY link other accounts that have not been registered into your ONLY registered business class portal account. Hope this helps you …The pod in my basement (where I have my temporary office) goes offline several times a day. I get disconnected from meetings, lose access to content and am generally frustrated. The troubleshooter isn't much help. Sometimes unplugging and replugging in the pod will bring it back online, but it's a hassle to have to do this multiple …To add the following enhancements to your purchase, choose a different seller. %cardName% ${cardName} not available for the seller you chose ... Comcast Xfinity xFi Pods WiFi Network Range Extenders - Only Compatible with Xfinity Rented Routers, Not Compatible with Customer Owned Routers (3-Pack, White) Share:Nov 4, 2020 · An xFi Pod works with our xFi Gateway to extend your WiFi network, and help eliminate deadspots for more consistent coverage to keep you seamlessly connected throughout your home. Now enhanced for better performance and 2x faster speeds than our last generation. Specs Color: White WiFi: Tri-Band Radio WiFi Capacity: AC3000 Size: D:1.42in./L:3 ... Connect to your WiFi network. Go to Gateway > Connection > Wi-Fi. To change your Channel Selection, select Edit next to the WiFi channel (2.4 or 5 GHz) you'd like to change. Click the radio button for the channel selection field, then select your desired channel number. To change your WiFi Mode, select Edit next to WiFi Mode and select your ...TL;DR: xFi Pods are designed primarily for Comcast Xfinity routers. While they might technically function with other routers, you’ll likely encounter compatibility issues and won’t be able to use the full range of features. For optimal results, it’s best to use them with their native ecosystem. Scroll down to get a detailed answer.

In addition, if you already activated WiFi Boost Pods, you won't be able to enable Bridge Mode. Learn more about network settings required with WiFi Boost Pods. Enabling Bridge Mode doesn't disable the Xfinity WiFi Home Hotspot feature (available on some gateways). Learn more about turning your Xfinity WiFi Home Hotspot on or off.Dec 18, 2023 · Thanks for reaching out, Quantum_Streamer!The best advice I can give you is just relocated the pods to locations you spend most of your time in. You can get whatever generation xFi pod you want but the Gen 2 pods are improved. No, that's not how it works. It provides only one network and automatically alternates between 2.4 and 5, with no option for manually connecting to one or the other. If it happens to be using 5 (in my experience, that's all it ever uses), then there's no way to connect devices that only work with 2.4. Reply.Old and new xfi pods not working together. I have one newer generation xfi pod and two old ones (in a three-story house). The old pods stop working frequently, and I have to do the whole routine of unplugging, restarting, re-plugging, etc. that Xfinity support recommends. I have gone through this routine so many times while the family waits ...

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Oct 19, 2021 · I'd like to add an access point to the network to extend the range and improve wifi performance in our home. I'd like the xF1 and access router to act as one so users move seamlessly from one device to the other as they move through our home. What are the settings and process to setup the system. I have Ubiqiti lite access point. We're here to help you connect your wireless devices, such as gaming consoles, smart TVs and wireless printers, to your in-home WiFi network.Old and new xfi pods not working together. I have one newer generation xfi pod and two old ones (in a three-story house). The old pods stop working frequently, and I have to do the whole routine of unplugging, restarting, re-plugging, etc. that Xfinity support recommends. I have gone through this routine so many times while the family waits ...A mesh router system won't need more cable as only the main router connects to the modem, and the others get their main signal from that. If you are using our gateway, you would just need to put it in bridge mode to use the router system which can be done through the My Account app no problem. You could also purchase Xfi pods which …Here is my original post from almost a year ago. Recently my xFi pods are not activating the ethernet port unless the plugged-in device is my computer. For years I have had a NAS plugged into it and now I cannot access without first plugging in my computer and browsing the Internet. That seems to activate the port and allows me to connect other ...Find Devices and select Activate xFi Pods. Now continue like initial setup, etc. I added my 3rd xFi Pod and did not lose the other 2. Process would have been easier if either of Xfinity agents I spoke with knew this. The current app for xFi on Apple Store is 3.17.1.159984242 updated 2 days ago.Xfinity instructions for adding Pod says to select ...

Sep 3, 2020 · You must have xFi Complete as part of your plan. Once you activate xFi Complete, the wifi assessment takes 2 weeks to complete. You must have an eligible xFi gateway (modem/router). The results are sent to you in the email and we have an event log of the outcome. The results may at times indicate you may not need Pods. Coffee pod machines have become increasingly popular in recent years, offering a convenient way to brew a delicious cup of coffee at home. With so many options available on the mar...Jun 12, 2022 · The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands. The Blink system needs the 2.4 band only. If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's; Hello, u/rooo610. That is a great question! You can see what the new models look like by visiting this link and comparing the pods that you have at home to determine which one of the two is the 2nd generation device https://comca.st/3gFGsiL . true.user_hgenbl. 1 Message. I was trying to replace a Xfinity gateway with an Arris S33 too. The phone tech could not remove the Xfinity gateway because my package had Comcast voice phone service included which I never used. The S33 is not a voice capable modem, so the Comcast computer system would not allow the tech to remove the Xfinity gateway.This XFI pod is not compatible with Comcast Business accounts. This is only compatible with consumer/home-based Xfinity accounts. Cannot be activated on a business account. Pods can be plugged into indoor electrical outlets and quickly self-installed using the xFi app so you’ll be up and running in no time.Feb 4, 2018 ... ... add-in that gives you all kinds of information about YOUR YouTube videos. Grow your channel for free! https://www.Tubebuddy.com ...Xfinity app: Select the Account tab. Select the Activate Xfinity Camera button. Xfinity Home app: Select More on the bottom-right of the screen. Select add a device. Select Xfinity Camera. You may be asked for permission to use Bluetooth on your mobile device in order to pair your new camera. Bluetooth is required.2 years ago. Hi, I appear to have an XB7 Xfi gateway (model TG4482A). I'm trying to add gen 1 Xfi pods via the Xfinity app but none of the three pods I have will come online. I make it through the first two steps but on the 3rd step when they're attempting to come online they never do. I've unplugged each one and plugged it back in with no luck.Jul 24, 2019 ... Yes, but the xfi pods require merging the 2.4 and 5.0 bands from a dual band router into one WiFi name and a single password, ...Data (11 digits – Motorola cards only) Unit Address (13 digits – if displayed) To activate your Xfinity TV services, go to cablecardactivation.xsp.comcast.net. You'll need your: Account number. Phone number on your account. Numbers from Step 5. If you need assistance, call 877-405-2298 and request CableCARD Activation.

In our initial tests, Meg was getting 65 Mbps inside her office. But after installing the Gen 2 xFi Pod, Speedtest reported 350 Mbps in Meg’s office – virtually the same speed as directly from ...

Open Xfinity xFi app and select Network at the bottom. Select the Pod you'd like to remove. Select Remove Pod. Unplug the Pod from the wall. That's it! Your router saves information about the Pod, and sends it all the information about your network each time the Pod starts up. Once your router has forgotten the Pod, the Pod will lose everything ... As your remaining Pods are plugged in, they'll begin to come online. When all Pods have been connected, tap Name Your Pods. 7. You can name your Pods in any order. To do so, choose a Pod to name and hold your mobile device close to that Pod. 8. Once the app identifies which Pod you are naming, you'll be presented with the option to … Plug in your Pod. Hold your phone or tablet near the Pod you just plugged in. When detected, the system will automatically setup the Pod for you. Repeat these steps till you have all your pods setup. Select Name Your Pods. Name Your Pods. Hold your phone or tablet near one of your Pods. Here's how: Go to Settings > Mail, then tap Accounts. Tap Add Account, then select your email provider. Enter your email address and password. If you see Next, tap Next and wait for Mail to verify your account. If you see Save, tap Save. Learn which listed email provider matches your email account.A pod of garlic is simply the compound bulb containing the cloves. It is the part of the plant most commonly used in medicine and cooking. Like the bulbs of many other plants, garl... Availability and price. Storm-Ready WiFi is available to eligible Xfinity Internet customers. Ethernet passive optical network (EPON) Fiber-to-the-Unit customers are excluded. If you rent an XB7 or XB8 Gateway, you can add Storm-Ready WiFi for $7 per month for 36 months or a one-time payment of $252. There is no monthly reoccurring charge. Moon Pod bean bags have gained immense popularity in recent years, thanks to their unique design and unparalleled comfort. These innovative bean bags are not only stylish but also ...Oct 1, 2020 · Unlike a lot of carrier-offered equipment, the Xfinity Gateway is pretty solid, offering speed up to 1Gbps as well as a variety of security and network-monitoring tools through its xFi app. As for ... Xfinity app: Select the Account tab. Select the Activate Xfinity Camera button. Xfinity Home app: Select More on the bottom-right of the screen. Select add a device. Select Xfinity Camera. You may be asked for permission to use Bluetooth on your mobile device in order to pair your new camera. Bluetooth is required.Ideally, use the Pod ethernet port to hard-wire fixed placement devices (ex: Xbox, PC) and turn off those device wifi. Pods are a fully-meshed network. Each Pod uses 1 radio to backhaul traffic to every other Pod and the Gateway. Each Pod's 2nd (or 3rd) radio is used for Wifi clients like your iPad and phones.

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Select WiFi (from the bottom navigation on the Xfinity app). Select View WiFi equipment. Select Advanced settings. Select 2.4 and 5GHz WiFi. If you would like to select a specific WiFi channel, select Edit next to 2.4 or 5GHz. A dialog window will appear. Choose the channel number from the Channel drop-down. To complete the change, select Apply ...Nov 4, 2020 · An xFi Pod works with our xFi Gateway to extend your WiFi network, and help eliminate deadspots for more consistent coverage to keep you seamlessly connected throughout your home. Now enhanced for better performance and 2x faster speeds than our last generation. Specs Color: White WiFi: Tri-Band Radio WiFi Capacity: AC3000 Size: D:1.42in./L:3 ... 1 Message. Monday, June 15th, 2020 9:00 AM. Closed. Switching Connection Point for xFi Pods? For the internet setup in my home I have one gateway and three xFi Pods. For …Learn what to do if you receive the Can't Find First Pod or My First Pod Can't Be Found error messages.Remove the xFi pod. You can use its application for it. Open the application and click on network at the bottom. Select the pod that you want to reset. It is not necessary to reset all the pods when you have identified where the real problem lies. Select the pod and remove it from the list of other pods.Jul 26, 2022 · Getting Started. Enable Bluetooth on your phone (recommended). Sign in with your Xfinity ID. Select the Account icon () from the top-left corner of the Overview tab. Select Activate xFi Pods under Devices section. 2. 0. After you have logged in to the Xfinity app using your Xfinity ID, follow these steps: On the top left corner of the Overview tab, you’ll find the Accounts icon. Tap on that. Under Devices, choose to Activate xFi Pods. Your Pod may have one or two ports at the bottom. Check your Pod and select the right option.Yes, Eero can work with Xfinity. Eero has built-in compatibility with various internet service providers, including Xfinity. You can connect your Eero system to your Xfinity modem and enjoy seamless and reliable Wi-Fi coverage throughout your home. Eero is compatible with most Xfinity modems, including the popular models Xfinity xFi Gateway and ...Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot. Or: Ensure your cables are tightly secured. Unplug the power from your primary DVR TV Box for 30 seconds. Plug the power cord back in to your TV Box. Allow five minutes for your primary DVR TV Box to reboot.2 years ago. Hi, I appear to have an XB7 Xfi gateway (model TG4482A). I'm trying to add gen 1 Xfi pods via the Xfinity app but none of the three pods I have will come online. I make it through the first two steps but on the 3rd step when they're attempting to come online they never do. I've unplugged each one and plugged it back in with no luck.For most consumers, Xfinity may offer free Xfi pods through an email promotion. Most people report being offered three complimentary Xfi pods through an email offer. If you do not receive the offer, Xfinity offers pods for $119 each or two for $199. Xfi pods are a great way to extend the range of your wifi in your house.I have another, smaller TV Box as part of my plan, and I'd like an additional (smaller) TV Box. But I don't think I need an additional X1 Box. Thank you. the DTA (HD or SD) is now more than the x1 companion set top boxes (most plans/markets $5/month). you can also use a modern Roku device via your own wireless Xfinity service at no monthly ... ….

In your circumstance, it sounds like the best WiFi connection for the desktop computer is the nearest pod. If you would like to bypass the pod, I would recommend hooking the desktop computer directly to the Xfinity modem using ethernet. Another option is to move the modem closer to the computer or the xFi pod further away to cause the ...Xfinity Gateway. $. 15. 00 /mo. The next generation of WiFi technology is here. An Xfinity Internet modem + WiFi router in one, designed to deliver enhanced coverage and the benefits of xFi, our best WiFi experience. Plus, our new Xfinity Gateway is ultra fast with multi-gig speed capability where gig speeds are available, has 3x the bandwidth ...From the xFi mobile app or xFi web portal, navigate to Network, then select Edit next to the Pod that you would like to remove, then select Remove Pod. Please let us know if you need any further assistance. I need to have my xFi pods removed from my account. I no longer have an Xfinity gateway so I can not use xFi.That means when you fill out the user information, you should set up the new user as a Viewer and choose the username. That username will become the part of the email address that precedes the @comcast.net. Since you are creating it, you don't have to bother with steps 6-8. 0.This presents a real problem for my setup. I use a Chromecast Audio device to stream music to my non-bluetooth speaker on my outside deck/yard. I play Pandora from my phone to do this. The problem is my Chromecast is in a specific location all the time and therefore always connects to a specific pod. When I go to my deck, my phone always ...Feb 4, 2021 · All 3 of mine went offline today and won't reconnect. I've gone so far as to remove them from my account to try and add them again, but it's like they won't find the gateway. Just keeps blinking white slowly. Prior to this they worked pretty flawlessly for a couple years now. It's like they did a firmware update that messed it up. Additional Information. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.Here's how: Go to Settings > Mail, then tap Accounts. Tap Add Account, then select your email provider. Enter your email address and password. If you see Next, tap Next and wait for Mail to verify your account. If you see Save, tap Save. Learn which listed email provider matches your email account.Moad Kahala. 729 subscribers. 48K views 3 years ago #wifiextender #wifi #meshnetwork. ...more. Xfinity XFi Pods WiFi ExtenderCreate a full mesh WiFi network at home.Unboxing Xfinity XFi... How do i add an xfinity pod, Open the Google Play app from your Android mobile device. Enter " XFINITY Stream " in the search bar (press the magnifying glass to perform the search). Scroll through the search results to find the Xfinity Stream app. Tap the XFINITY Stream icon to open the app page. Tap Install from the Xfinity Stream app page to download and install the app ..., This article provides instructions on pairing your X1 Wireless TV Box, Flex streaming TV Box (Xi5, Xi6, or XiOne), or your XG1v4 X1 TV Box with a Bluetooth device. This will allow you to stream audio to the device from your TV Box., This XFI pod is not compatible with Comcast Business accounts. This is only compatible with consumer/home-based Xfinity accounts. Cannot be activated on a business account. Pods can be plugged into indoor electrical outlets and quickly self-installed using the xFi app so you’ll be up and running in no time., Jun 12, 2022 · The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands. The Blink system needs the 2.4 band only. If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's; , Dec 5, 2020 ... I have Xfinity service and work from home. I ... pod to work PC). The issue i'm facing is ... add the router in to where it won't create ..., I have one newer generation xfi pod and two old ones (in a three-story house). The old pods stop working frequently, and I have to do the whole routine of unplugging, restarting, re-plugging, etc. that Xfinity support recommends. I have gone through this routine so many times while the family waits impatiently that now I give up., Sep 3, 2020 · You must have xFi Complete as part of your plan. Once you activate xFi Complete, the wifi assessment takes 2 weeks to complete. You must have an eligible xFi gateway (modem/router). The results are sent to you in the email and we have an event log of the outcome. The results may at times indicate you may not need Pods. , May 27, 2023 · Click the "Direct Message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. , In many homes, the Xfinity Gateway can deliver all the speed and coverage you need. For homes with connectivity issues, Pods can help extend your WiFi coverage. Help eliminate deadspots and enjoy more consistent coverage. Work seamlessly with your Xfinity Gateway to create a mesh WiFi network. Optimize and adapt to your home’s WiFi needs., In addition, if you already activated WiFi Boost Pods, you won't be able to enable Bridge Mode. Learn more about network settings required with WiFi Boost Pods. Enabling Bridge Mode doesn't disable the Xfinity WiFi Home Hotspot feature (available on some gateways). Learn more about turning your Xfinity WiFi Home Hotspot on or off., Oct 1, 2020 · To add your xFi Pod, customers simply need to download the Xfinity mobile app (for iOS and Android), click on the Account tab, select activate xFi Pods and follow the prompts. Once set up is complete, customers can view the connection status, see how WiFi devices are connecting (either through a Pod or directly to the Gateway), and continue to ... , Learn what to do if you receive the Can't Find First Pod or My First Pod Can't Be Found error messages., You can see if your device is connected your gateway or Pod by using the Xfinity app. Once you're in the app, go to the "Connect" section and scrolling down to the "Devices" section. The connection type is listed under the device name. I hope this information helps. Let me know if you have any other questions at the moment., I'd like to add an access point to the network to extend the range and improve wifi performance in our home. I'd like the xF1 and access router to act as one so users move seamlessly from one device to the other as they move through our home. What are the settings and process to setup the system. I have Ubiqiti lite access point., Xfinity app: Select the Account tab. Select the Activate Xfinity Camera button. Xfinity Home app: Select More on the bottom-right of the screen. Select add a device. Select Xfinity Camera. You may be asked for permission to use Bluetooth on your mobile device in order to pair your new camera. Bluetooth is required., Jun 12, 2022 · The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands. The Blink system needs the 2.4 band only. If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's; , Select Gateway > Connection > WiFi. On the WiFi page, select ADD WIFI PROTECTED SETUP (WPS) CLIENT. Make sure WiFi Protected Setup is enabled. For Connections Options, select PIN Number. For Wireless Client's PIN, enter the PIN (created in Step 2) before the WiFi Protected Setup Utility finishes its countdown., When it comes to doing laundry, convenience and effectiveness are key factors that many people consider. With the rise of innovative laundry products, consumers now have more optio..., To add the following enhancements to your purchase, choose a different seller. %cardName% ${cardName} not available for the seller you chose ... Comcast Xfinity xFi Pods WiFi Network Range Extenders - Only Compatible with Xfinity Rented Routers, Not Compatible with Customer Owned Routers (3-Pack, White) Share:, Nov 4, 2020 · An xFi Pod works with our xFi Gateway to extend your WiFi network, and help eliminate deadspots for more consistent coverage to keep you seamlessly connected throughout your home. Now enhanced for better performance and 2x faster speeds than our last generation. Specs Color: White WiFi: Tri-Band Radio WiFi Capacity: AC3000 Size: D:1.42in./L:3 ... , Jul 30, 2020 ... I've had Xfinity Pods for 2.5 years now. I just upgraded to the lastest Xfinity Gateway. Do I still need the pods? Do YOU need the pods?, Nov 4, 2020 · An xFi Pod works with our xFi Gateway to extend your WiFi network, and help eliminate deadspots for more consistent coverage to keep you seamlessly connected throughout your home. Now enhanced for better performance and 2x faster speeds than our last generation. Specs Color: White WiFi: Tri-Band Radio WiFi Capacity: AC3000 Size: D:1.42in./L:3 ... , If you're receiving this error, please try activating your pod(s) using Bluetooth and/or updating to the latest version of the Xfinity app and then try ..., WiFi Boost Guarantee overview. With WiFi Boost Guarantee, you can enjoy up to two WiFi Boost Pods and in-home support from an Xfinity technician to help you get a strong WiFi connection to all your devices, if recommended. Our WiFi Boost Guarantee is only available with three internet speeds: Gig, Gigabit Extra and Gigabit x2., You can see if your device is connected your gateway or Pod by using the Xfinity app. Once you're in the app, go to the "Connect" section and scrolling down to the "Devices" section. The connection type is listed under the device name. I hope this information helps. Let me know if you have any other questions at the moment., Learn how to manage your registered Xfinity WiFi devices online in your account. Xfinity For full functionality of this site it is necessary to enable JavaScript., Moad Kahala. 729 subscribers. 48K views 3 years ago #wifiextender #wifi #meshnetwork. ...more. Xfinity XFi Pods WiFi ExtenderCreate a full mesh WiFi network at home.Unboxing Xfinity XFi..., Learn what to do if you receive the Can't Find First Pod or My First Pod Can't Be Found error messages., Jul 21, 2022 · To do so, click on the chat icon located at the top right of this forums page. Click "Sign In" if necessary. Click the "Direct Messaging" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list. , Jul 8, 2020 · I had the same issue. I had to manually enter the serial number on the back of my pod to reactivate. Before going into the app and activating it turn the Bluetooth off on your phone. Go through the activate process and it should ask you to enter the serial number from the back of the pod. 0. , Press and Hold: Using a paperclip or a similar tool, press and hold the reset button for about 15 seconds. Observe the LED Indicator: Initially, the LED light on your xFi Pod will flash orange. Continue holding until the LED turns white. This indicates a successful reset., Open the Play Store, then select the Search Bar at the top. Type in Xfinity xFi, then select Xfinity xFi from the list. Select Install. Apple iOS. If you are viewing this guide on your iOS device, this link will allow you to jump directly to Xfinity …, Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area near the bottom of the window.